For orders placed before 3pm (British Time), Monday to Friday.

UK Orders
£5.00 - delivered the next business day before 1pm

European Orders
£10.00 - delivered within 5 business days

International Orders
£15.00 - delivered within 7-10 business days

These postage costs are displayed in both the order basket and during the checkout process.

Orders placed over the weekend (Saturday or Sunday), or on a Bank Holiday, incur the same delivery costs, but will be shipped the next working day.

All orders are posted via Royal Mail Special Delivery. This service includes insurance, and can be tracked through the Royal Mail website. A signature will be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour. A calling card will be posted through your door to let you know this has been done.

Please note: with the exception of orders within the UK, all delivery times are approximate. We are not responsible for delays due to postal strikes, "Acts of God" (e.g. volcanos, flooding, earthquakes etc.), civil unrest and other things beyond our control. When/if one of these circumstances arises, we will, where possible, endeavour to find an alternative postal service to ensure you receive your order as soon as possible.

• Can I pick my order up from your store?
• How long will my order take to arrive?
• Do you deliver to my country?
• Do I have to pay import charges?
• What courier / shipping company do you use?
• Can you leave the delivery in a hiding place?
• Can someone else sign for my delivery?
• Do you deliver to BFPO (British Forces) addresses?
• I am not going to be in when you deliver my parcel
• Can I track my order?
• Where is my order?

Can I pick my order up from your store?
You may visit our store to purchase items in person however we currently do not offer internet orders for collection once they have been paid for.

How long will my order tale to arrive?
The order delivery time will vary based on the time you placed your order and the ultimate destination of your order. UK orders will be delivered the next business by by 1pm (if ordered before 3pm). European deliveries are between 2 and 5 business days. All other international deliveries may take up to 7-10 business days.

Do you deliver to my country?
We aim to deliver to all countries. However due to political climate or natural events, we cannot always meet our expected delivery date for certain countries. If your order for any reason cannot be accepted by the delivery company we use, we will call you to let you know and will provide a full refund.

Do I have to pay import charges?
Customers in North America and Canada may be liable for import tax if the order is of considerable quantity and value. If this is the case your postal service will contact you to let you know they have your items and require you to pay any import tax due. We always aim to do our best to make sure your delivery does not suffer any import delays and we take great care to make sure our customs forms are attached to your delivery and accurate (We use customs forms CN22 and CN23)

What courier / shipping company do you use?
We currently use Royal Mail to ship all our orders. However, your package may be passed to a 3rd party company acting on Royal Mail's behalf for delivery within your country.

Can you leave the delivery in a hiding place?
No, we cannot arrange for items to be left outside or any circumstance, as all deliveries request a signature. If no-one will be available to sign for the order, we advise you have it delivered to your place of work.

Can someone else sign for my delivery?
The order can be signed for by another person as long as it is at the delivery address you have given us.

Do you deliver to BFPO (British Forces) addresses?
Yes we deliver to BFPO addresses, if you would like to place a BFPO delivery please call us so we can arrange this by telephone. All items are delivered to the British Forces Post Office in London where the British Forces signs responsibility of the order from that point. We are unable to advise on the location of the item or track the order once it arrives in London.

I am not going to be in when you deliver my parcel
If you are not available when your item is delivered and no-one else is available to accept your item, then the delivery company will leave a card at the delivery address detailing how you can re-arrange to have the item delivered.

Can I track my order?
Yes, we always obtain a tracking code from the Royal Mail, and we will relay this information to you. You can track the delivery progress of your order by visiting the Royal Mail website.

Where is my order?
Delivery progress of your order is available through the Royal Mail website using your tracking code. If you do not have a tracking code, please contact us.